VENAO™ RETURN & EXCHANGE POLICY

We want you to love your VENAO purchase. Due to the intimate nature of swimwear and certain apparel, all returns and exchanges are subject to the eligibility and hygiene requirements below.

REGULAR-PRICED MERCHANDISE

VENAO™ accepts eligible regular-priced merchandise for:

• Store Credit
• Size Exchange

Requests must be made and eligible merchandise must be returned within 14 days of the delivery date.

VENAO does not provide refunds to the original method of payment for change-of-mind returns, except where required by applicable law.

Approved store credit will be issued as a VENAO gift card for the eligible value of the returned merchandise and will not expire, subject to applicable law.

Availability of replacement sizes is not guaranteed. If your requested size is unavailable, eligible store credit may be issued instead.

SALE & DISCOUNTED MERCHANDISE

ALL SALE ITEMS ARE FINAL SALE.

Items purchased at a discounted price, during promotional events, clearance events, Black Friday/Cyber Monday promotions, or other designated sale periods are not eligible for return, exchange, store credit, or refund.

Items specifically marked FINAL SALE are not eligible for return or exchange.

SWIMWEAR & HYGIENE REQUIREMENTS

For health and hygiene reasons, VENAO maintains strict return requirements for swimwear and other intimate garments.

All returned merchandise must be:

• Unworn
• Unwashed
• Unaltered
• Undamaged
• Unsoiled
• Returned with all original tags attached
• Returned with the original hygiene liner/hygienic protection intact and attached, where applicable
• Free from odors, including perfume, smoke and body odor
• Free from makeup, deodorant, self-tanner, lotions, oils and sunscreen
• Free from glitter or other cosmetic products
• Free from bodily fluids, discharge, stains or other signs of wear

No exceptions will be made to our hygiene requirements.

Please wear underwear when trying on swimwear and do not remove the hygiene liner until you are certain you are keeping the item.

VENAO reserves the right to refuse any return that does not satisfy these requirements.

If a returned item is determined to be ineligible, the merchandise may be returned to the customer. Any additional shipping costs associated with returning an ineligible item may be the customer's responsibility where permitted by applicable law.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the merchandise received was incorrect, defective, or otherwise eligible for a remedy under applicable law.

We strongly recommend using a tracked shipping service when returning merchandise.

VENAO is not responsible for return packages that are lost, misdirected, or damaged while in transit to us.

Original shipping charges and optional shipping protection/insurance charges are non-refundable, except where required by applicable law.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If you receive an item that is damaged, defective, or different from what you ordered, please contact VENAO Customer Care promptly after delivery at info@venaostore.com and provide your:

• Order number
• Description of the issue
• Clear photographs showing the item and issue

Please do not wear, wash, alter, or remove the tags/hygiene liner from an item you believe is defective or incorrect before contacting us.

Where applicable, VENAO will review the claim and provide an appropriate remedy in accordance with our policies and applicable consumer protection laws.

Nothing in this Return & Exchange Policy limits any rights or remedies that cannot legally be excluded under applicable consumer protection law.

PROCESSING & SHIPPING TIMES

Orders are generally processed within 2–3 business days before shipment.

During sales, promotions, holidays, product launches, or periods of unusually high order volume, processing may take approximately 3–6 business days.

Processing times are separate from carrier transit/delivery times.

Delivery estimates provided at checkout are estimates and are not guaranteed unless expressly stated otherwise.

INTERNATIONAL ORDERS, DUTIES & TAXES

International orders may be subject to import duties, customs charges, taxes, brokerage fees, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the customer's responsibility and are not controlled by VENAO.

Customers are responsible for understanding applicable customs and import requirements in their destination country.

Where permitted by applicable law, refusing a shipment or failing to pay applicable customs charges does not automatically entitle the customer to a refund.

PROMOTIONS & PRICE ADJUSTMENTS

Orders placed before the beginning of a sale, promotion, discount, or special offer are not eligible for retroactive price adjustments or price matching, except where expressly stated by VENAO.

Promotional codes cannot be applied retroactively to previously completed purchases.

PURCHASES FROM OTHER RETAILERS

Products purchased from an authorized VENAO retailer, boutique, marketplace, pop-up location, or other third-party seller must generally be returned directly to the original place of purchase and are subject to that retailer's return policy.

VENAO's online return policy applies only to qualifying purchases made directly through the official VENAO online store unless otherwise stated.

RETURN APPROVAL

All returns are subject to inspection and approval by VENAO.

Receiving a returned package does not automatically mean that the return has been accepted.

Once the merchandise has been inspected and approved, the applicable exchange or store credit will be processed.

IMPORTANT

By purchasing from VENAO, you acknowledge that you have reviewed this Return & Exchange Policy.

VENAO reserves the right to refuse returns that do not comply with this policy and to update this policy from time to time, subject to applicable law.

Any changes will apply prospectively and will not reduce mandatory rights applicable to purchases made before the change.